Last updated: May 2025

OHMYDOUGH We are  committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with us online.

1. What Information We Collect

When you use our website or place an order, we may collect the following personal information:

• Full name
  
• Email address
  
• Contact number
  
• Delivery or billing address
  
• Payment details (handled securely by our payment provider)
  
• Cookies and usage data (to improve your browsing experience)
  
  

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
  
• Communicate with you about your order or queries
  
• Send occasional marketing (if you’ve opted in)
  
• Improve our products, website, and customer experience
  
• Comply with legal obligations
  

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website, process payments, or deliver your order – but only to the extent necessary.

Examples include:

• Courier/delivery services
  
• Payment gateways (e.g. PayFast, Yoco)
  
• Email or marketing platforms (if you opt in)
  

All third-party services are required to keep your information confidential and secure.

4. Your Rights Under POPIA

You have the right to:

• Access your personal information
  
• Request correction or deletion of your information
  
• Object to or restrict the processing of your information
  
• Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)
  

5. Data Security

We take your privacy seriously and implement appropriate security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to improve your experience. You can set your browser to refuse some or all browser cookies. However, some features of our site may not function properly without cookies.

7. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this policy or how we handle your information, please contact us at: