At OHMYDOUGH, we bake fresh, high-quality cookies with care and love. If something isn’t right with your order, we’ll do our best to fix it.

1. Perishable Products

Because our cookies are perishable and made to order, we unfortunately do not offer returns on items once they’ve been delivered. However, your satisfaction is very important to us.

2. Damaged or Incorrect Orders

If your order arrives:

• Damaged
  
• Incorrect
  
• Incomplete
  
  

Please contact us within 24 hours of delivery with a photo and description of the issue.

We’ll offer one of the following resolutions:

• A replacement delivery (where possible)
  
• A credit note or coupon for future use
  
• A full or partial refund (in certain cases)
  
  

3. Cancellations

If you need to cancel your order, please do so within 2 hours of placing it. Once your order goes into production, we cannot cancel it as ingredients are prepped fresh and often baked immediately.

4. Non-Refundable Items

We do not offer refunds for:

• Incorrect addresses provided by the customer
  
• Missed deliveries due to no one being available to receive the order
  
• Changes of mind once the order is made
  
  

5. Refunds (If Applicable)

Once your refund is approved, it will be processed within 7 working days via your original payment method. You will receive an email confirmation once completed.